This article presents a good introduction on how to use this feature in SCORMCloud. Sometimes this aspect of SCORMCloud is called "TestTrack".
If your content isn't playing correctly, Rustici/SCORMCloud support is a good way to start. They can be reached here.
Generally speaking, issues with course playback and the recording of data don't have anything to with Bright.
If it works in TestTrack, it will work in Bright, guaranteed.