Course Launch Sequence
In this diagram, we show the control flow to render a page to the learner, and then process a course launch request from the learner.
This creates one issue on the browser side, which is that it doesn't need to be able to connect to Bright to receive the page, but a networking issue between Bright and the page won't manifest itself until a user launches a course. That is, connectivity between the browser and Bright is not checked until step 3 above.
The net effect of this was user could get a 'The Bright Server did not respond' error on course launch, and the vast majority of times, this issue was local the user's browser or network. They can connect to their web server, but not to Bright.
New in Bright: Browser Health Checking
To make it easier to resolve these issues, new in Bright is Browser Health Checking. When the page loads, the browser will check it's connectivity to the Bright Server.
Here's a normal launch button:
In the case that connectivity cannot be established, the course buttons will 'grey out':
If the user mouses over the button, they will receive the following tooltip:
Now if the browser reestablishes connectivity, the launch button(s) will automatically re-enable themselves. Neat!
In the error message above, an error is listed;
Total health attempts: 8 Total success: 1 Total failure: 7 Average Time(ms): 553.875
Using this data, it should assist in determining if there's an intermittent network fault, for example.
> Bright.healthReport() Current Health: false Total health attempts: 8 Total success: 1 Total failure: 7 Average Time(ms): 553.875
This is the string that appears in the tooltip of a greyed-out launch button
> Bright.healthReport() "18.104.22.1684"
bright.js uses the css class bright-launchable to decide what to disable. You can add the class to any element you want disabled..... and if that element is a button, you should get the desired behavior.
Also bright.js will add a health-failed-button-disabled class to the button, which in bright.css is set to:
You can extend this behavior using Bright hooks:
It is also included in an error popup under the title 'Bright Health:'.
How To Troubleshoot
A loss of network connectivity can be difficult for non-technical users to effectively troubleshoot.
Some useful steps may be:
- direct site IT support to this document.
- restart the browser in question
- try a different browser. If one browser works, and the other doesn't, restarting the failing browser should be effective.
- try a different device on the same network
- try the same device on a different network
Still not working? Give us a shout!