I have a user who wants to change an email address?
I have a user who wants to change an email address. What do I do now?
Depending on your platform [Drupal, or WordPress] and how it has been configured, a user can initiate a change in their email address by themselves.
Great! Only problem is their e-learning history, as stored in Bright and SCORM Cloud, is linked to their email address.
To solve this, you will need to file a support request by sending email to support@aura-software.com.
We can simply change the email address in Bright. Changing it in SCORM Cloud requires special API calls that we will execute on your behalf.
Since once you change the email address in SCORM Cloud, you have the non-recoverable effect of "merging" the data between the old and new email address, we choose to do this by hand and with a certain degree of care.
